Delivery & Returns
 

UK Delivery Service, Times and Charges

FREE Delivery is available on all UK orders.

The following items are shipped using Royal Mail 1st Class Signed for post:
Trial Frames
Diagnostic Lenses
Lens tests
Lensmeters
Near Vision Chart
Tools
Accessories

Delivery usually takes 1-2 working days and we do not guarantee next working day delivery.

The following items are shipped using FedEx courier:
Digital Eye test chart
Meibomian gland cameras

For same day dispatch items should be ordered before 1:00pm (Monday - Friday.) All items purchased before 1:00pm must be completed in full and payment taken successfully before dispatch.

Items purchased after 1:00pm will be sent on the next working day.

International Delivery Service, Times and Charges

FedEx / TNT Economy (2-4 Working Days) - £15.00

Europe Zone 1:

France, Germany, Belgium, Netherlands
Denmark, Sweden, Luxembourg, Ireland
Norway, Austria, Switzerland.

FedEx / TNT Economy (3-5 Working Days) - £20.00

Europe Zone 2:

Greece, Italy, Spain, Portugal
Hungary, Poland, Czech Republic, Romania
Croatia, Bosnia & Herzegovina, Bulgaria, Slovakia.

FedEx / TNT Economy (1-5 Working Days) - £25.00

North America:

Canada, United States, Mexico.

FedEx / TNT Economy (5-10 Working Days) - £30.00

Middle East / North Africa:

United Arab Emirates, Bahrain, Algeria, Egypt, 
Eritrea, Ethiopia, Israel, Iraq, 
Jordan, Kuwait, Lebanon, Libya, 
Morocco, Oman, Qatar, Saudi Arabia
Tunisia

FedEx / TNT Economy (3-5 Working Days) - £30.00

Oceania:

Australia, New Zealand.

FedEx / TNT Economy (3-5 Working Days) - £30.00

Oceania:

South Africa.

The above international delivery services requires someone is present to accept and sign for your parcel when your postal service attempts delivery.

If you do not receive your order within 12 working days, please contact your local delivery office. If you are still having problems, please do not hesitate to contact us. Our sales team are always happy to help.

Hassle Free Returns

30 Day Money Back Promise

If for any reason you are unhappy with your purchase or it does not meet your requirements, you may return it for exchange or refund as per the Distance Selling Regulations and in accordance with your statutory rights. If you wish to return a purchase, please notify us within 7 working days of receipt and return it back to us within 30 days.