Delivery & Returns
Delivery & Returns
UK Delivery Service, Times and Charges
The following items are shipped using Royal Mail 1st Class Singed for post:
Trial Frames
Diagnostic Lenses
Lens tests
Portable Lensmeters
Near Vision Chart
Delivery usually takes 1-2 working days and we do not guarantee next working day delivery.
The following items are shipped using FedEx courier:
Digital Eye test chart
Fundus Cameras
Meibomian gland cameras
For same day dispatch items should be ordered before 3:00pm (Monday - Friday.) All items purchased before 3:00pm must be completed in full and payment taken successfully before dispatch.
Items purchased after 3:00pm will be sent on the next working day.
International Delivery Service, Times and Charges
FedEx / TNT Economy (2-4 Working Days) - £10.00
Europe Zone 1:
France
Germany
Belgium
Netherlands
Denmark
Sweden
Luxembourg
Ireland
Norway
Austria
Switzerland
FedEx / TNT Economy (3-5 Working Days) - £15.00
Europe Zone 2:
Greece
Italy
Spain
Portugal
Hungary
Poland
Czech Republic
Romania
Croatia
Bosnia & Herzegovina
Bulgaria
Slovakia
FedEx / TNT Economy (1-5 Working Days) - £20.00
North America:
Canada
United States
Mexico
FedEx / TNT Economy (5-10 Working Days) - £25.00
Middle East / North Africa:
United Arab Emirates
Bahrain
Algeria
Egypt
Eritrea
Ethiopia
Israel
Iraq
Jordan
Kuwait
Lebanon
Libya
Morocco
Oman
Qatar
Saudi Arabia
Tunisia
FedEx / TNT Economy (3-5 Working Days) - £30.00
Oceania:
Australia
New Zealand
The above international delivery services requires someone is present to accept and sign for your parcel when your postal service attempts delivery.
If you do not receive your order within 12 working days, please contact your local delivery office. If you are still having problems, please do not hesitate to contact us. Our sales team are always happy to help.
Hassle Free Returns
14 Day Money Back Promise
If for any reason you are unhappy with your purchase or it does not meet your requirements, you may return it for exchange or refund as per the Distance Selling Regulations and in accordance with your statutory rights. If you wish to return a purchase, please notify us within 7 working days of receipt and return it back to us within 14 days.
