Ophthalmic instrument company Ltd terms and conditions:

OPHTHALMIC INSTRUMENT COMPANY LTD PRIVACY POLICY

Security of your information is paramount to us. Ophthalmic Instrument Company Ltd collect data from our site for internal use only. Your data is kept in a secure database with no external links or access and will not be shared, disclosed or sold to any other party or company. If you wish to remove your details from our mailing/client list or simply wish to view what data we have on you or your company, please contact us direct.

 CONDITIONS OF USE OF THE OPHTHALMIC INSTRUMENT COMPANY LTD WEB SITE

Your access to the Ophthalmic Instrument Company Ltd web site is deemed to constitute an agreement to the following conditions

Ophthalmic Instrument Company Ltd aims to deliver goods of the highest quality from goods we keep in stock. From time to time we may be unable to meet our usual delivery times due to certain items being out of stock or with special customization. In the event that ordered items have excessive delivery times Ophthalmic Instrument Company Ltd will contact you to notify you of the issue. If this does occur, you will be given the opportunity to order an alternative, have the products sent as soon as they become available or to cancel the order.

Prices of products are offered in British pounds sterling (£). The dominant price is GBP (£), other currencies are calculated from the GBP amount at an exchange rate that is updated daily. Any errors and omissions are omitted. Ophthalmic Instrument Company Ltd reserve to right to amend erroneous information (including prices and transactions). We make every effort to ensure the information is accurate, however, changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.

Orders are accepted at the sole discretion of Ophthalmic Instrument Company Ltd and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through Paypal's or Klarna's secure server. You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.
If you wish to pay by another method please contact us by phone on +44 20 32909042

Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, Ophthalmic Instrument Company Ltd disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Ophthalmic Instrument Company Ltd cannot be held responsible for any loss or damage that may arise from the use of this information.

PRICES

Prices are available in are in GBP (£), other currencies are calculated from the GBP amount at an exchange rate that is updated daily.

DELIVERY

All orders are normally dispatched within 4 working days. If the item is out of stock or requires special customization we aim to dispatch these items within 10-15 working days. If there is likely to be a delay we inform you as soon as possible.

HANDLING AND SHIPPING

Ophthalmic Instrument Company Ltd deliver globally. Delivery costs are dependent on your chosen delivery address and the size and weight of the items ordered.

All prices on the website exclude VAT.

VAT is added to the total amount during checkout and a VAT invoice is issued on completion of order.


REACHING US

For general information contact Ophthalmic Instrument Company Ltd by emailing us on info@oico.co.uk or by phone on +44 20 32909042

Our registered office address is:

Ophthalmic Instrument Company Ltd

Unit 11, Block A, The OCC
105 Eade Road
London
N4 1TJ
United Kingdom 

Our working hours are:

10:00am - 5:30pm, Monday to Friday..


We are closed on UK national holidays and over the Christmas period.

COMPLAINTS PROCEDURE

We endeavour to respond to all complaints within three working days. Please email info@oico.co.uk or call us on +44 20 32909042. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.

WARRANTY 

Unless otherwise agreed by the parties in writing the warranty of the Goods supplied shall be as stated in the Product Literature. Where no Product Literature is provided, the Company warrants that it will provide, at its option, the replacement or repair of defective materials and/or defective workmanship in the Goods which would not be apparent on a reasonable examination of the Goods upon delivery, for a period of Twelve months from the date of delivery.

Repairs must be carried out ONLY by authorised agents of the Company. Any unauthorised attempt by the Purchaser, or any other third party, to carry out repairs on the Goods shall render this warranty invalid.

The Company warrants that the Goods shall be fit for their intended purpose as described by the Product Literature. Where no Product Literature is provided, the Company warrants that the Goods shall be fit for their intended purpose as attributed by Good Medical Practice.

Subject to the provision of this warranty and any conditions contained in any Product Literature, all warranties and conditions implied by statute or otherwise are hereby EXCLUDED. The statutory rights of any Purchaser acting as a Consumer shall not be affected.

Warranties in respect of Goods provided to or within non-European Union member countries shall apply in that country only.

RETURNS

Goods may only be returned to the Company with the prior consent of the Company and on terms to be determined at the absolute discretion of the Company and must be securely packed and, unless the carrier effecting the return is instructed by the Company, must be consigned carriage paid and fully insured. Goods returned without the prior written approval of the Company may at the Company's absolute discretion be returned to the Purchaser or retained at the Purchaser's costs without prejudice to any rights or remedies the Company may have. Ophthalmic Instrument Company Ltd complies with EU legislation governing the right to return product bought on the internet within seven days.

Returns greater than 7 days will incur a 10% restocking fee to cover handling charges. This fee is at the company's absolute discretion

CANCELLATION / REFUND POLICY

Will be in accordance with your statutory rights unless expressly otherwise agreed by the company. 

Your statutory rights are not affected.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
 

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales


Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order..